In-patient Guide

The in Patient Guide contains the following information:

  • Patient rights
  • Patient responsibilities
  • What you have to bring from home
  • Your room
  • Safety and security
  • Medication
  • Consent Forms
  • Your personal belongings
  • Emergencies Arriving
  • Services available at the hospital
  • Visiting policy
  • Patient Affairs Unit (social worker and patient relations)
  • Medical Record Department
  • Healthcare Dilemmas
  • If you need surgery information
  • Discharge planning
  • Your Bill


Outpatient Guide

Patient Rights

The following statement of Patient Rights has been adopted by the Hospital and the Medical Staff. As a patient of the Hospital you have the right to:

  • Receive full access and exercise these rights for treatment without regard of sex, culture, economic, educational, religious, background or the source of payment for care.
  • Considerate and respectful care.
  • Have knowledge of the name of the treating physician who has primary responsibility for coordinating your care and the names and specialty of other health care providers who will see you as a patient.
  • Receive information from the treating physician about your illness, your course of treatment and your prospect for recovery in terms that you can understand.
  • Participate actively in decisions regarding your medical care, to the extent permitted by law; this includes the right to refuse treatment.
  • Receive as much information about any proposed treatment or procedures that may be needed to give informed consent or to refuse the course of treatment (except in emergencies) this information shall include a description of the procedure and / or treatment, the medically significant risk involved in each, and to know the name of the Physician who will carry out the procedure or treatment.
  • Full consideration of privacy concerning your medical care program. Case discussion, consultation, examination and treatment are confidential and should be conducted directly.
  • Receive appropriate treatment and information for pain management
  • Terminal ill patients would receive high and special care to fulfill their unique needs.
  • Participate actively in decisions regarding your medical care to the extent permitted by law this includes the right to refuse treatment.

Patient Responsibilities

  • Provide the Hospital with all required information including his medical history.
  • Answer any question regarding his medical condition.
  • Follow & respect all hospital policies & procedures
  • Accept all expected Risks and or complications
  • Respect all hospital belongings
  • Respond to all financial needs regarding his treatment.

Services Offered:

Most Recent Services

  • LASIK (third generation for correction of refraction errors).
  • Three and Four Dimensional Ultrasound Fetal Study
  • Speech therapy.
  • Phoniatric Clinic.
  • Open type MRI Machine.
  • Plastic Surgery Clinic
  • General check up clinic
  • Treatment of vitiligo and psoriasis.
  • Slimming clinic

Out-Patient Services

  • Clinics of Specialized Centers:
    • Jeddah Heart Institute (Cardiology, Cardiac Cath. Lab., Cardio Thoracic Surgery, Vascular Surgery & Pediatric Cardiology)
    • Jeddah Cancer Center (Radiotherapy, Chemotherapy & Hematology)
    • Endocrine & Diabetic Centre (Pediatric & Adults Endocrine & Diabetic & Dietary Section)
    • Gastroenterology & Endoscopy Center
  • Pediatrics Clinic (Pediatric Surgery, Pediatric Pulmonology, Pediatric Cardiology, Pediatric Neurology, Pediatric Nephrology & pediatric Oncology)
  • Clinic of Surgery (General Surgery, Orthopedic Surgery, Urology, Ophthalmology , ENT & Open heart Surgery)
  • Andrology Clinic
  • OB & Gyne Clinics & IVF
  • Neurosurgery, Neurosciences & Psychiatry, Clinical Psychologist and Psychometrics.
  • Clinics of Medicine (General Internal Medicine, General check up , Nephrology & Dialysis, Pulmonary Disease, Allergy & Sleep Disorder, Rheumatology & Rehab, Dermatology, Medical Fitness Clinic & Infectious Diseases)
  • Dental Clinics
  • In addition to diagnostic services for laboratory and X-ray film of various types of heart and nerves lab.
  • Dispensing services of medicines is round the clock
  • ER Dept. is operating 24 hours a day, 7 days a week
  • Waiting List registry, you can avail this service thru admission office if no room available, except for emergency cases.
  • Referrals, your attending physician can refer for whatever medical concerns within the hospital.
  • Appointment status, you have the right to know or receive information on the status of your appointment request.
  • Re-scheduling, you have the right to receive information or announcement if the scheduled operation is cancelled and given top-priority if re-scheduled

Appointment Procedures:

Appointment Thru Operator

  • Please call the hospital direct number: 6038888
    Ext: 1520
  • Please provide the following information to the operator:
    *Telephone or Mobile number
    *Medical Number (if available)

Appointment Thru EBH Website

  1. Go to EBH website, and log-in to Appointment Request.
  2. Supply the data required in the appointment request form
    • Note:
      • Not all doctors are available for appointment request in the EBH website, procedures in getting an appointment request vary from area to area, you can request for extension numbers through the operator.
      • The availability date for appointment request is 2 days after you log in.
  3. The reservation officer will inform or confirm you the schedule of your appointment request.

Walk-In Appointment

  • Please proceed directly to the reservation officer at the Main Reception

Patient Guide to Register

  • For Registered Patient:
    EBH Medical Card and if you still don’t have it please proceed to window #2 to process the said the card
  • For New Patient:
    Saudi National Card or iqama
    Company Insurance card (if available)
    Medical Reports or previous investigations done outside the hospital

(All information will be secured)

Please proceed directly to Master Data Section of the Main Reception (see attached map) and kindly provide the following data to the receptionist:

  • Full Name (as written in your ID card or Iqama)
  • Birth Date
  • Nationality
  • Mobile / Telephone Number
  • Contact person in case of emergency

Once you receive EBH Medical Card, please follow the directions posted in the main receptions for the next procedures.

  • If you have any comments or complaints you can contact Patients Relations Department            Ext: (1221)
  • Guide signs are available in most places of the hospital for directions.


Patient & Family Rights & Responsibilities

Patients and Families Bill of Rights

(Children and those patients deemed incompetent to make medical decisions shall be represented by

their appointed family member or decision maker)

  1. Be informed of your rights. For any clarification or help in this regard, including interpretation services (when available), contact (the Patient Relations Office).
  2. Receive equitable medical care from all hospital staff in a considerate manner that respects your personal beliefs and religious values and is within the hospital’s rules and regulations.
  3. Receive medical care that is appropriate and results in proper diagnosis and treatment.
  4. Receive priority assessment and treatment in the case of an emergency.
  5. Know the name and specialty of each assigned physician.
  6. Receive information about your health status from your health care team. This information should be provided in a manner that is simple, comprehensive, and easily understood.
  7. Have an interpreter (when available); whenever language presents a barrier, so that you may fully understand the details of your comprehensive care.
  8. Obtain all necessary information that enables you to give your general consent when you enter the organization.
  9. Obtain all necessary information that enables you to give an informed consent before any surgery, anesthesia, use of blood and blood products, or any other high-risk procedures
  10. Participate in your care decisions.
  11. Privacy while being served at the hospital and to know that all of your information will be kept confidential.
  12. Refuse any treatment after being informed of the consequences of this act. If you exercise this right, you will be asked to sign a form stating that you have been informed of the treatment but that you have refused.
  13. Refuse to talk with or see anyone not officially involved as part of the care giver team except after your approval.

You have the right to be protected from any physical and verbal assaults.

  1. Receive the needed information; if transfer to another facility is recommended or requested by your health care team, which include the risks, benefits and the alternatives to that decision.
  2. You have the right to accept or refuse if the department/facility proposes to engage in research/educational projects that include your data and that will be after requesting your approval.
  3. Receive the needed information, contacts, risks, benefits and the alternatives, about blood donation and organ donation upon your request for this information.
  4. According to the hospital policies, depending on the availability, and depending on your health status you are entitled to spend one family with you in the hospital room. But on medical grounds we do not allow that in some sections such as ICU, NICU and infectious disease.
  5. Submit any complaints, comments, and/or suggestions to (Customer Relations Office).
  6. Review your medical record in the presence of a member of the health care team.
  7. Receive a detailed invoice of your treatment charges.
  8. Receive written instructions of your follow up treatment at discharge.
  9. Receive appropriate treatment to relieve pain.
  10. Terminally ill patients would receive highly special care to fulfill their unique needs.

Patients and Families Bill of Responsibilities

All Patients and Families must:

  1. The patient or his/her parent or legal designated representative has the responsibility to provide to the best of his/her knowledge, accurate and complete information about present complaints, past illness, hospitalizations, medications and matters relating to his/her health.
  2. The patient or his/her parent or legal designated representative is responsible for following the treatment plan recommended by the practitioner primarily responsible for the patient’s care. The patient is responsible for keeping appointments, and when he/she is unable to do so for any reason, for notifying the responsible practitioner or the department/facility.
  3. The patient or his/her parent or legal designated representative is responsible for his/her actions if he/she refuses treatment or does not follow the practitioner’s instructions. If the patient cannot follow through with the treatment, he/she is responsible for informing the physician.
  4. The patient or his/her parent or legal designated representative is responsible for assuring that the financial obligations of his/her health care is fulfilled as promptly as possible. The patient is responsible for providing information for insurance.
  5. The patient or his/her parent or legal designated representative is responsible for being considerate to the rights of other patients and personnel, and for assisting in the control of noise, smoking and the number of visitors. The patient is responsible for being respectful of the property of other persons and the department/facility.
  6. The patient or his/her parent or legal designated representative is responsible for following department/facility rules and regulations affecting patient care and conduct.
  7. A patient’s health depends not just on his/her care, but, in the long term, on the decisions he/she makes in his/her daily life. He/She is responsible for recognizing the effect of lifestyle
  8.  on his/her personal life.